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069 221 6943

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Innovative Special Projects

Executive and professional training

305 Glenwood Road, Faerie Glen, Pretoria, South Africa

069 221 6943

info@isptrainings.co.za

Key Account Management Reporting and Analytics

Customer Experience and Sales|3 days|Classroom or live online

Key Account Management Reporting and Analytics focuses on the measurement layer: what to count, what it means and how to present it. Delegates work through pipeline management and telephone and contact centre skills and the reporting built on top of them. The reporting layer matters because sales teams are frequently trained on the product and never on the conversation. Delegates leave able to work confidently with service level design, key account management and voice of the customer programmes in their own organisation.

What delegates leave able to do

  • Review service level design and say plainly whether it is working, measured against the Consumer Protection Act
  • Spot where key account management is failing before it becomes a finding
  • Improve voice of the customer programmes within their own organisation
  • Take ownership of customer retention rather than escalating it

What the course covers

  • Pipeline management
  • Telephone and contact centre skills
  • Service level design
  • Key account management
  • Voice of the customer programmes
  • Customer retention
  • Proposal writing

Who should attend

  • customer service managers
  • contact centre team leaders
  • sales managers
  • key account managers

Fees

South AfricaR13 000
Elsewhere in Africa and the GulfUSD 1 500
Live onlineUSD 900

Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.

Scheduled dates

30 Nov to 2 Dec 2026HarareUSD 1 500
8 to 10 Feb 2027DubaiUSD 1 500
15 to 17 Mar 2027OnlineUSD 900
3 to 5 May 2027WindhoekUSD 1 500
7 to 9 Jun 2027AccraUSD 1 500
12 to 14 Jul 2027JohannesburgR13 000
16 to 18 Aug 2027PretoriaR13 000
20 to 22 Sep 2027KigaliUSD 1 500
18 to 20 Oct 2027DubaiUSD 1 500
29 Nov to 1 Dec 2027OnlineUSD 900

Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.

How to book

Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.

Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)