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Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Key Account Management: Tools and Techniques
Customer Experience and Sales|3 days|Classroom or live online
This is a hands-on programme. Delegates spend most of the time working through complaint handling and consultative selling on live scenarios rather than listening to theory about them. The practical emphasis is deliberate: sales teams are frequently trained on the product and never on the conversation, and reading about the method has repeatedly proved insufficient. Delegates leave able to work confidently with voice of the customer programmes, proposal writing and key account management in their own organisation.
What delegates leave able to do
- Improve voice of the customer programmes within their own organisation, measured against consultative selling methodology
- Review proposal writing and say plainly whether it is working
- Explain key account management to someone who does not do the work
- Put upselling and cross selling on a footing they can defend to a reviewer
What the course covers
- Complaint handling
- Consultative selling
- Voice of the customer programmes
- Proposal writing
- Key account management
- Upselling and cross selling
- Difficult conversations
Who should attend
- service desk staff
- sales managers
- key account managers
Fees
| South Africa | R13 000 |
| Elsewhere in Africa and the Gulf | USD 1 500 |
| Live online | USD 900 |
Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 9 to 11 Nov 2026 | Durban | R13 000 |
| 4 to 6 Jan 2027 | Johannesburg | R13 000 |
| 15 to 17 Feb 2027 | Durban | R13 000 |
| 22 to 24 Mar 2027 | Online | USD 900 |
| 10 to 12 May 2027 | Kampala | USD 1 500 |
| 21 to 23 Jun 2027 | Johannesburg | R13 000 |
| 19 to 21 Jul 2027 | Online | USD 900 |
| 30 Aug to 1 Sep 2027 | Johannesburg | R13 000 |
| 11 to 13 Oct 2027 | Johannesburg | R13 000 |
| 22 to 24 Nov 2027 | Dubai | USD 1 500 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)