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Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Leading Business Development Teams
Customer Experience and Sales|3 days|Classroom or live online
This programme is for the person accountable for the work rather than the person doing it. It covers key account management and objection handling from the position of someone who must review, approve and answer for the output. Managers carry this because customer complaints are logged far more often than they are analysed, and the accountability does not delegate cleanly. Delegates leave able to work confidently with sales forecasting, negotiation in sales and complaint handling in their own organisation.
What delegates leave able to do
- Put sales forecasting on a footing they can defend to a reviewer, measured against recognised service design practice
- Bring negotiation in sales into line with current good practice
- Improve complaint handling within their own organisation
- Explain voice of the customer programmes to someone who does not do the work
What the course covers
- Key account management
- Objection handling
- Sales forecasting
- Negotiation in sales
- Complaint handling
- Voice of the customer programmes
- Customer journey mapping
Who should attend
- key account managers
- contact centre team leaders
- sales managers
- client relationship managers
- service desk staff
Fees
| South Africa | R13 000 |
| Elsewhere in Africa and the Gulf | USD 1 500 |
| Live online | USD 900 |
Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 25 to 27 Jan 2027 | Pretoria | R13 000 |
| 1 to 3 Mar 2027 | Online | USD 900 |
| 12 to 14 Apr 2027 | Cape Town | R13 000 |
| 24 to 26 May 2027 | Durban | R13 000 |
| 28 to 30 Jun 2027 | Johannesburg | R13 000 |
| 2 to 4 Aug 2027 | Cape Town | R13 000 |
| 6 to 8 Sep 2027 | Online | USD 900 |
| 18 to 20 Oct 2027 | Johannesburg | R13 000 |
| 22 to 24 Nov 2027 | Online | USD 900 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)