Skip to content

Training across Africa, the Middle East and live online

069 221 6943

ISP TrainingsInnovative Special Projects

Arrow keys to moveEnter to openEsc to close

Print this page or save it as a PDF to circulate internally.

Back to the course
Innovative Special Projects

Executive and professional training

305 Glenwood Road, Faerie Glen, Pretoria, South Africa

069 221 6943

info@isptrainings.co.za

Leading Consultative Selling Teams

Customer Experience and Sales|3 days|Classroom or live online

This programme is for the person accountable for the work rather than the person doing it. It covers customer retention and proposal writing from the position of someone who must review, approve and answer for the output. Managers carry this because sales teams are frequently trained on the product and never on the conversation, and the accountability does not delegate cleanly. Delegates leave able to work confidently with service recovery, complaint handling and key account management in their own organisation.

What delegates leave able to do

  • Spot where service recovery is failing before it becomes a finding, measured against the Consumer Protection Act
  • Make a decision about complaint handling without waiting for a specialist
  • Bring key account management into line with current good practice
  • Put needs analysis on a footing they can defend to a reviewer

What the course covers

  • Customer retention
  • Proposal writing
  • Service recovery
  • Complaint handling
  • Key account management
  • Needs analysis
  • Negotiation in sales

Who should attend

  • customer service managers
  • client relationship managers
  • contact centre team leaders
  • service desk staff
  • sales managers

Fees

South AfricaR13 000
Elsewhere in Africa and the GulfUSD 1 500
Live onlineUSD 900

Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.

Scheduled dates

2 to 4 Nov 2026Port LouisUSD 1 500
18 to 20 Jan 2027OnlineUSD 900
22 to 24 Feb 2027LagosUSD 1 500
5 to 7 Apr 2027JohannesburgR13 000
10 to 12 May 2027Cape TownR13 000
28 to 30 Jun 2027OnlineUSD 900
2 to 4 Aug 2027WindhoekUSD 1 500
30 Aug to 1 Sep 2027GaboroneUSD 1 500
4 to 6 Oct 2027NairobiUSD 1 500
22 to 24 Nov 2027DubaiUSD 1 500

Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.

How to book

Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.

Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)