Print this page or save it as a PDF to circulate internally.
Back to the course
Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Leading Customer Journey Mapping Teams
Customer Experience and Sales|3 days|Classroom or live online
This programme is for the person accountable for the work rather than the person doing it. It covers difficult conversations and objection handling from the position of someone who must review, approve and answer for the output. Managers carry this because customer complaints are logged far more often than they are analysed, and the accountability does not delegate cleanly. Delegates leave able to work confidently with proposal writing, pipeline management and consultative selling in their own organisation.
What delegates leave able to do
- Take ownership of proposal writing rather than escalating it, measured against consultative selling methodology
- Put pipeline management on a footing they can defend to a reviewer
- Review consultative selling and say plainly whether it is working
- Spot where service level design is failing before it becomes a finding
What the course covers
- Difficult conversations
- Objection handling
- Proposal writing
- Pipeline management
- Consultative selling
- Service level design
- Complaint handling
Who should attend
- contact centre team leaders
- service desk staff
- sales representatives
- customer service managers
- sales managers
Fees
| South Africa | R13 000 |
| Elsewhere in Africa and the Gulf | USD 1 500 |
| Live online | USD 900 |
Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 30 Nov to 2 Dec 2026 | Cairo | USD 1 500 |
| 8 to 10 Feb 2027 | Cape Town | R13 000 |
| 15 to 17 Mar 2027 | Online | USD 900 |
| 19 to 21 Apr 2027 | Windhoek | USD 1 500 |
| 17 to 19 May 2027 | Pretoria | R13 000 |
| 28 to 30 Jun 2027 | Pretoria | R13 000 |
| 9 to 11 Aug 2027 | Pretoria | R13 000 |
| 13 to 15 Sep 2027 | Nairobi | USD 1 500 |
| 1 to 3 Nov 2027 | Gaborone | USD 1 500 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)