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Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Leading Negotiation for Sales Teams
Customer Experience and Sales|3 days|Classroom or live online
This programme is for the person accountable for the work rather than the person doing it. It covers service recovery and customer journey mapping from the position of someone who must review, approve and answer for the output. Managers carry this because customer complaints are logged far more often than they are analysed, and the accountability does not delegate cleanly. Delegates leave able to work confidently with objection handling, consultative selling and telephone and contact centre skills in their own organisation.
What delegates leave able to do
- Put objection handling on a footing they can defend to a reviewer, measured against recognised service design practice
- Bring consultative selling into line with current good practice
- Spot where telephone and contact centre skills is failing before it becomes a finding
- Make a decision about complaint handling without waiting for a specialist
What the course covers
- Service recovery
- Customer journey mapping
- Objection handling
- Consultative selling
- Telephone and contact centre skills
- Complaint handling
- Voice of the customer programmes
Who should attend
- service desk staff
- sales managers
- client relationship managers
- key account managers
- contact centre team leaders
Fees
| South Africa | R13 000 |
| Elsewhere in Africa and the Gulf | USD 1 500 |
| Live online | USD 900 |
Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 23 to 25 Nov 2026 | Online | USD 900 |
| 1 to 3 Feb 2027 | Dubai | USD 1 500 |
| 15 to 17 Mar 2027 | Johannesburg | R13 000 |
| 26 to 28 Apr 2027 | Nairobi | USD 1 500 |
| 7 to 9 Jun 2027 | Kampala | USD 1 500 |
| 19 to 21 Jul 2027 | Dubai | USD 1 500 |
| 30 Aug to 1 Sep 2027 | Cairo | USD 1 500 |
| 4 to 6 Oct 2027 | Durban | R13 000 |
| 1 to 3 Nov 2027 | Windhoek | USD 1 500 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)