Leading Proposal Writing Teams
3 days|Delivered on request
This programme is for the person accountable for the work rather than the person doing it. It covers consultative selling and customer journey mapping from the position of someone who must review, approve and answer for the output. Managers carry this because sales teams are frequently trained on the product and never on the conversation, and the accountability does not delegate cleanly. Delegates leave able to work confidently with needs analysis, sales forecasting and objection handling in their own organisation.
What delegates leave able to do
- Put needs analysis on a footing they can defend to a reviewer, measured against recognised service design practice
- Make a decision about sales forecasting without waiting for a specialist
- Bring objection handling into line with current good practice
- Take ownership of complaint handling rather than escalating it
What the course covers
- Consultative selling
- Customer journey mapping
- Needs analysis
- Sales forecasting
- Objection handling
- Complaint handling
- Telephone and contact centre skills
Who should attend
- sales representatives
- contact centre team leaders
- customer service managers
- service desk staff
- branch managers
