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Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Leading Sales Management Teams
Customer Experience and Sales|3 days|Classroom or live online
This programme is for the person accountable for the work rather than the person doing it. It covers objection handling and customer retention from the position of someone who must review, approve and answer for the output. Managers carry this because service recovery is usually the moment that decides whether a customer stays, and the accountability does not delegate cleanly. Delegates leave able to work confidently with voice of the customer programmes, complaint handling and sales forecasting in their own organisation.
What delegates leave able to do
- Review voice of the customer programmes and say plainly whether it is working, measured against recognised service design practice
- Put complaint handling on a footing they can defend to a reviewer
- Improve sales forecasting within their own organisation
- Bring upselling and cross selling into line with current good practice
What the course covers
- Objection handling
- Customer retention
- Voice of the customer programmes
- Complaint handling
- Sales forecasting
- Upselling and cross selling
- Service standards
Who should attend
- sales representatives
- sales managers
- branch managers
- contact centre team leaders
- customer service managers
Fees
| South Africa | R13 000 |
| Elsewhere in Africa and the Gulf | USD 1 500 |
| Live online | USD 900 |
Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 23 to 25 Nov 2026 | Cape Town | R13 000 |
| 11 to 13 Jan 2027 | Pretoria | R13 000 |
| 15 to 17 Feb 2027 | Cape Town | R13 000 |
| 22 to 24 Mar 2027 | Pretoria | R13 000 |
| 26 to 28 Apr 2027 | Pretoria | R13 000 |
| 14 to 16 Jun 2027 | Online | USD 900 |
| 12 to 14 Jul 2027 | Online | USD 900 |
| 23 to 25 Aug 2027 | Online | USD 900 |
| 20 to 22 Sep 2027 | Johannesburg | R13 000 |
| 1 to 3 Nov 2027 | Johannesburg | R13 000 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)