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Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Managing Negotiation for Sales
Customer Experience and Sales|3 days|Classroom or live online
This programme is for the person accountable for the work rather than the person doing it. It covers consultative selling and upselling and cross selling from the position of someone who must review, approve and answer for the output. Managers carry this because service recovery is usually the moment that decides whether a customer stays, and the accountability does not delegate cleanly. Delegates leave able to work confidently with customer retention, voice of the customer programmes and difficult conversations in their own organisation.
What delegates leave able to do
- Review customer retention and say plainly whether it is working, measured against the Consumer Protection Act
- Make a decision about voice of the customer programmes without waiting for a specialist
- Explain difficult conversations to someone who does not do the work
- Improve needs analysis within their own organisation
What the course covers
- Consultative selling
- Upselling and cross selling
- Customer retention
- Voice of the customer programmes
- Difficult conversations
- Needs analysis
- Key account management
Who should attend
- contact centre team leaders
- key account managers
- client relationship managers
- branch managers
- sales representatives
Fees
| South Africa | R13 000 |
| Elsewhere in Africa and the Gulf | USD 1 500 |
| Live online | USD 900 |
Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 26 to 28 Oct 2026 | Gaborone | USD 1 500 |
| 30 Nov to 2 Dec 2026 | Kigali | USD 1 500 |
| 15 to 17 Feb 2027 | Dar es Salaam | USD 1 500 |
| 22 to 24 Mar 2027 | Nairobi | USD 1 500 |
| 3 to 5 May 2027 | Johannesburg | R13 000 |
| 14 to 16 Jun 2027 | Durban | R13 000 |
| 19 to 21 Jul 2027 | Cape Town | R13 000 |
| 23 to 25 Aug 2027 | Cape Town | R13 000 |
| 20 to 22 Sep 2027 | Pretoria | R13 000 |
| 1 to 3 Nov 2027 | Pretoria | R13 000 |
| 29 Nov to 1 Dec 2027 | Online | USD 900 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)