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Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Managing Sales Forecasting
Customer Experience and Sales|3 days|Classroom or live online
This programme is for the person accountable for the work rather than the person doing it. It covers telephone and contact centre skills and upselling and cross selling from the position of someone who must review, approve and answer for the output. Managers carry this because customer complaints are logged far more often than they are analysed, and the accountability does not delegate cleanly. Delegates leave able to work confidently with negotiation in sales, service level design and difficult conversations in their own organisation.
What delegates leave able to do
- Make a decision about negotiation in sales without waiting for a specialist, measured against consultative selling methodology
- Explain service level design to someone who does not do the work
- Take ownership of difficult conversations rather than escalating it
- Improve service recovery within their own organisation
What the course covers
- Telephone and contact centre skills
- Upselling and cross selling
- Negotiation in sales
- Service level design
- Difficult conversations
- Service recovery
- Service standards
Who should attend
- customer service managers
- contact centre team leaders
- sales managers
- sales representatives
- client relationship managers
Fees
| South Africa | R13 000 |
| Elsewhere in Africa and the Gulf | USD 1 500 |
| Live online | USD 900 |
Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 9 to 11 Nov 2026 | Pretoria | R13 000 |
| 8 to 10 Feb 2027 | Harare | USD 1 500 |
| 15 to 17 Mar 2027 | Port Louis | USD 1 500 |
| 26 to 28 Apr 2027 | Nairobi | USD 1 500 |
| 7 to 9 Jun 2027 | Online | USD 900 |
| 12 to 14 Jul 2027 | Pretoria | R13 000 |
| 9 to 11 Aug 2027 | Durban | R13 000 |
| 13 to 15 Sep 2027 | Online | USD 900 |
| 18 to 20 Oct 2027 | Online | USD 900 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)