Negotiation for Sales
3 days|Delivered on request
This Negotiation for Sales programme gives delegates a working command of key account management and needs analysis, grounded in consultative selling methodology. Organisations invest here because sales teams are frequently trained on the product and never on the conversation. Delegates leave able to work confidently with consultative selling, difficult conversations and objection handling in their own organisation.
What delegates leave able to do
- Improve consultative selling within their own organisation, measured against consultative selling methodology
- Review difficult conversations and say plainly whether it is working
- Put objection handling on a footing they can defend to a reviewer
- Spot where proposal writing is failing before it becomes a finding
What the course covers
- Key account management
- Needs analysis
- Consultative selling
- Difficult conversations
- Objection handling
- Proposal writing
- Complaint handling
Who should attend
- contact centre team leaders
- branch managers
- service desk staff
