Negotiation for Sales Auditing and Assurance

Customer Experience and Sales|3 days|Classroom or live online

This programme is written from the assurance side. Delegates learn to test whether needs analysis and proposal writing are working as claimed, and how to evidence the conclusion. Assurance work is under scrutiny because customer complaints are logged far more often than they are analysed. Delegates leave able to work confidently with upselling and cross selling, difficult conversations and customer journey mapping in their own organisation.

What delegates leave able to do

Review upselling and cross selling and say plainly whether it is working, measured against recognised service design practice
Spot where difficult conversations is failing before it becomes a finding
Make a decision about customer journey mapping without waiting for a specialist
Explain consultative selling to someone who does not do the work

What the course covers

Needs analysis
Proposal writing
Upselling and cross selling
Difficult conversations
Customer journey mapping
Consultative selling
Negotiation in sales

Who should attend

customer service managers
sales representatives
contact centre team leaders
service desk staff
sales managers

Fees

South Africa	R13 000
Elsewhere in Africa and the Gulf	USD 1 500
Live online	USD 900

Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.

Scheduled dates

9 to 11 Nov 2026	Kigali	USD 1 500
25 to 27 Jan 2027	Online	USD 900
22 to 24 Feb 2027	Online	USD 900
22 to 24 Mar 2027	Johannesburg	R13 000
3 to 5 May 2027	Durban	R13 000
21 to 23 Jun 2027	Johannesburg	R13 000
26 to 28 Jul 2027	Dar es Salaam	USD 1 500
6 to 8 Sep 2027	Dubai	USD 1 500
11 to 13 Oct 2027	Lagos	USD 1 500
15 to 17 Nov 2027	Cairo	USD 1 500

Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.

How to book

Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.

Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)