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069 221 6943

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Innovative Special Projects

Executive and professional training

305 Glenwood Road, Faerie Glen, Pretoria, South Africa

069 221 6943

info@isptrainings.co.za

Negotiation for Sales for Non-Specialists

Customer Experience and Sales|2 days|Classroom or live online

Negotiation for Sales for Non-Specialists is built for delegates who need to be useful in this area quickly. It starts at first principles and works through proposal writing and service level design without assuming prior specialist training. The programme exists because customer complaints are logged far more often than they are analysed, and because capability in this area is usually built on the job with no structure behind it. Delegates leave able to work confidently with customer retention, difficult conversations and service recovery in their own organisation.

What delegates leave able to do

  • Explain customer retention to someone who does not do the work, measured against recognised service design practice
  • Take ownership of difficult conversations rather than escalating it
  • Bring service recovery into line with current good practice
  • Review complaint handling and say plainly whether it is working

What the course covers

  • Proposal writing
  • Service level design
  • Customer retention
  • Difficult conversations
  • Service recovery
  • Complaint handling
  • Customer journey mapping

Who should attend

  • client relationship managers
  • contact centre team leaders
  • key account managers
  • customer service managers

Fees

South AfricaR10 000
Elsewhere in Africa and the GulfUSD 1 100
Live onlineUSD 900

Per delegate, for the full 2 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.

Scheduled dates

2 to 3 Nov 2026JohannesburgR10 000
11 to 12 Jan 2027NairobiUSD 1 100
8 to 9 Feb 2027OnlineUSD 900
29 to 30 Mar 2027PretoriaR10 000
10 to 11 May 2027OnlineUSD 900
21 to 22 Jun 2027DubaiUSD 1 100
26 to 27 Jul 2027PretoriaR10 000
30 to 31 Aug 2027KampalaUSD 1 100
27 to 28 Sep 2027OnlineUSD 900
8 to 9 Nov 2027OnlineUSD 900

Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.

How to book

Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.

Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)