Print this page or save it as a PDF to circulate internally.
Back to the course
Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Negotiation for Sales: Tools and Techniques
Customer Experience and Sales|3 days|Classroom or live online
This is a hands-on programme. Delegates spend most of the time working through complaint handling and difficult conversations on live scenarios rather than listening to theory about them. The practical emphasis is deliberate: sales teams are frequently trained on the product and never on the conversation, and reading about the method has repeatedly proved insufficient. Delegates leave able to work confidently with key account management, customer retention and proposal writing in their own organisation.
What delegates leave able to do
- Put key account management on a footing they can defend to a reviewer, measured against consultative selling methodology
- Review customer retention and say plainly whether it is working
- Improve proposal writing within their own organisation
- Explain needs analysis to someone who does not do the work
What the course covers
- Complaint handling
- Difficult conversations
- Key account management
- Customer retention
- Proposal writing
- Needs analysis
- Telephone and contact centre skills
Who should attend
- service desk staff
- customer service managers
- sales managers
Fees
| South Africa | R13 000 |
| Elsewhere in Africa and the Gulf | USD 1 500 |
| Live online | USD 900 |
Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 12 to 14 Oct 2026 | Johannesburg | R13 000 |
| 23 to 25 Nov 2026 | Johannesburg | R13 000 |
| 25 to 27 Jan 2027 | Online | USD 900 |
| 8 to 10 Mar 2027 | Pretoria | R13 000 |
| 19 to 21 Apr 2027 | Port Louis | USD 1 500 |
| 24 to 26 May 2027 | Kigali | USD 1 500 |
| 28 to 30 Jun 2027 | Durban | R13 000 |
| 26 to 28 Jul 2027 | Gaborone | USD 1 500 |
| 30 Aug to 1 Sep 2027 | Dubai | USD 1 500 |
| 4 to 6 Oct 2027 | Johannesburg | R13 000 |
| 15 to 17 Nov 2027 | Harare | USD 1 500 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)