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Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Practical Sales Management
Customer Experience and Sales|3 days|Classroom or live online
This is a hands-on programme. Delegates spend most of the time working through negotiation in sales and service standards on live scenarios rather than listening to theory about them. The practical emphasis is deliberate: service recovery is usually the moment that decides whether a customer stays, and reading about the method has repeatedly proved insufficient. Delegates leave able to work confidently with telephone and contact centre skills, proposal writing and complaint handling in their own organisation.
What delegates leave able to do
- Take ownership of telephone and contact centre skills rather than escalating it, measured against recognised service design practice
- Review proposal writing and say plainly whether it is working
- Spot where complaint handling is failing before it becomes a finding
- Explain consultative selling to someone who does not do the work
What the course covers
- Negotiation in sales
- Service standards
- Telephone and contact centre skills
- Proposal writing
- Complaint handling
- Consultative selling
- Customer journey mapping
Who should attend
- contact centre team leaders
- sales representatives
- sales managers
Fees
| South Africa | R13 000 |
| Elsewhere in Africa and the Gulf | USD 1 500 |
| Live online | USD 900 |
Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 16 to 18 Nov 2026 | Pretoria | R13 000 |
| 1 to 3 Feb 2027 | Pretoria | R13 000 |
| 15 to 17 Mar 2027 | Cape Town | R13 000 |
| 19 to 21 Apr 2027 | Dar es Salaam | USD 1 500 |
| 17 to 19 May 2027 | Johannesburg | R13 000 |
| 21 to 23 Jun 2027 | Cape Town | R13 000 |
| 2 to 4 Aug 2027 | Dar es Salaam | USD 1 500 |
| 30 Aug to 1 Sep 2027 | Johannesburg | R13 000 |
| 18 to 20 Oct 2027 | Cape Town | R13 000 |
| 15 to 17 Nov 2027 | Gaborone | USD 1 500 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)