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Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Proposal Writing Auditing and Assurance
Customer Experience and Sales|3 days|Classroom or live online
This programme is written from the assurance side. Delegates learn to test whether difficult conversations and negotiation in sales are working as claimed, and how to evidence the conclusion. Assurance work is under scrutiny because sales teams are frequently trained on the product and never on the conversation. Delegates leave able to work confidently with telephone and contact centre skills, service standards and key account management in their own organisation.
What delegates leave able to do
- Bring telephone and contact centre skills into line with current good practice, measured against the Consumer Protection Act
- Improve service standards within their own organisation
- Make a decision about key account management without waiting for a specialist
- Explain upselling and cross selling to someone who does not do the work
What the course covers
- Difficult conversations
- Negotiation in sales
- Telephone and contact centre skills
- Service standards
- Key account management
- Upselling and cross selling
- Objection handling
Who should attend
- contact centre team leaders
- key account managers
- client relationship managers
- service desk staff
- sales representatives
Fees
| South Africa | R13 000 |
| Elsewhere in Africa and the Gulf | USD 1 500 |
| Live online | USD 900 |
Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 26 to 28 Oct 2026 | Cairo | USD 1 500 |
| 18 to 20 Jan 2027 | Lusaka | USD 1 500 |
| 1 to 3 Mar 2027 | Cairo | USD 1 500 |
| 29 to 31 Mar 2027 | Johannesburg | R13 000 |
| 10 to 12 May 2027 | Pretoria | R13 000 |
| 14 to 16 Jun 2027 | Nairobi | USD 1 500 |
| 12 to 14 Jul 2027 | Online | USD 900 |
| 23 to 25 Aug 2027 | Nairobi | USD 1 500 |
| 4 to 6 Oct 2027 | Cape Town | R13 000 |
| 1 to 3 Nov 2027 | Durban | R13 000 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)