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Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Proposal Writing in the Public Sector
Customer Experience and Sales|3 days|Classroom or live online
Proposal Writing in the Public Sector takes the discipline and works it through the constraints of this operating context, including key account management, complaint handling and the compliance obligations that come with it. The sector framing is necessary because customer complaints are logged far more often than they are analysed, and generic training rarely survives contact with the local rules. Delegates leave able to work confidently with sales forecasting, service recovery and negotiation in sales in their own organisation.
What delegates leave able to do
- Review sales forecasting and say plainly whether it is working, measured against the Consumer Protection Act
- Improve service recovery within their own organisation
- Put negotiation in sales on a footing they can defend to a reviewer
- Spot where proposal writing is failing before it becomes a finding
What the course covers
- Key account management
- Complaint handling
- Sales forecasting
- Service recovery
- Negotiation in sales
- Proposal writing
- Upselling and cross selling
Who should attend
- sales managers
- key account managers
- service desk staff
- contact centre team leaders
Fees
| South Africa | R13 000 |
| Elsewhere in Africa and the Gulf | USD 1 500 |
| Live online | USD 900 |
Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 30 Nov to 2 Dec 2026 | Johannesburg | R13 000 |
| 4 to 6 Jan 2027 | Johannesburg | R13 000 |
| 15 to 17 Feb 2027 | Pretoria | R13 000 |
| 29 to 31 Mar 2027 | Nairobi | USD 1 500 |
| 10 to 12 May 2027 | Port Louis | USD 1 500 |
| 7 to 9 Jun 2027 | Pretoria | R13 000 |
| 12 to 14 Jul 2027 | Nairobi | USD 1 500 |
| 30 Aug to 1 Sep 2027 | Dar es Salaam | USD 1 500 |
| 27 to 29 Sep 2027 | Johannesburg | R13 000 |
| 8 to 10 Nov 2027 | Windhoek | USD 1 500 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)