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Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Proposal Writing: Tools and Techniques
Customer Experience and Sales|3 days|Classroom or live online
This is a hands-on programme. Delegates spend most of the time working through key account management and service standards on live scenarios rather than listening to theory about them. The practical emphasis is deliberate: customer complaints are logged far more often than they are analysed, and reading about the method has repeatedly proved insufficient. Delegates leave able to work confidently with telephone and contact centre skills, negotiation in sales and difficult conversations in their own organisation.
What delegates leave able to do
- Make a decision about telephone and contact centre skills without waiting for a specialist, measured against recognised service design practice
- Explain negotiation in sales to someone who does not do the work
- Review difficult conversations and say plainly whether it is working
- Take ownership of voice of the customer programmes rather than escalating it
What the course covers
- Key account management
- Service standards
- Telephone and contact centre skills
- Negotiation in sales
- Difficult conversations
- Voice of the customer programmes
- Upselling and cross selling
Who should attend
- contact centre team leaders
- branch managers
- customer service managers
Fees
| South Africa | R13 000 |
| Elsewhere in Africa and the Gulf | USD 1 500 |
| Live online | USD 900 |
Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 23 to 25 Nov 2026 | Accra | USD 1 500 |
| 25 to 27 Jan 2027 | Pretoria | R13 000 |
| 22 to 24 Feb 2027 | Dubai | USD 1 500 |
| 5 to 7 Apr 2027 | Lusaka | USD 1 500 |
| 3 to 5 May 2027 | Gaborone | USD 1 500 |
| 21 to 23 Jun 2027 | Cape Town | R13 000 |
| 26 to 28 Jul 2027 | Johannesburg | R13 000 |
| 13 to 15 Sep 2027 | Gaborone | USD 1 500 |
| 18 to 20 Oct 2027 | Port Louis | USD 1 500 |
| 15 to 17 Nov 2027 | Johannesburg | R13 000 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)