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Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Retail Management Reporting and Analytics
Customer Experience and Sales|3 days|Classroom or live online
Retail Management Reporting and Analytics focuses on the measurement layer: what to count, what it means and how to present it. Delegates work through customer retention and consultative selling and the reporting built on top of them. The reporting layer matters because customer complaints are logged far more often than they are analysed. Delegates leave able to work confidently with service level design, needs analysis and complaint handling in their own organisation.
What delegates leave able to do
- Bring service level design into line with current good practice, measured against recognised service design practice
- Take ownership of needs analysis rather than escalating it
- Improve complaint handling within their own organisation
- Put telephone and contact centre skills on a footing they can defend to a reviewer
What the course covers
- Customer retention
- Consultative selling
- Service level design
- Needs analysis
- Complaint handling
- Telephone and contact centre skills
- Voice of the customer programmes
Who should attend
- customer service managers
- sales representatives
- branch managers
- service desk staff
Fees
| South Africa | R13 000 |
| Elsewhere in Africa and the Gulf | USD 1 500 |
| Live online | USD 900 |
Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 2 to 4 Nov 2026 | Pretoria | R13 000 |
| 25 to 27 Jan 2027 | Pretoria | R13 000 |
| 8 to 10 Mar 2027 | Pretoria | R13 000 |
| 19 to 21 Apr 2027 | Cairo | USD 1 500 |
| 24 to 26 May 2027 | Cape Town | R13 000 |
| 5 to 7 Jul 2027 | Cape Town | R13 000 |
| 16 to 18 Aug 2027 | Cape Town | R13 000 |
| 20 to 22 Sep 2027 | Windhoek | USD 1 500 |
| 1 to 3 Nov 2027 | Dar es Salaam | USD 1 500 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)