Sales Forecasting
3 days|Delivered on request
This Sales Forecasting programme gives delegates a working command of difficult conversations and service level design, grounded in consultative selling methodology. Organisations invest here because service recovery is usually the moment that decides whether a customer stays. Delegates leave able to work confidently with needs analysis, complaint handling and pipeline management in their own organisation.
What delegates leave able to do
- Put needs analysis on a footing they can defend to a reviewer, measured against consultative selling methodology
- Make a decision about complaint handling without waiting for a specialist
- Bring pipeline management into line with current good practice
- Explain upselling and cross selling to someone who does not do the work
What the course covers
- Difficult conversations
- Service level design
- Needs analysis
- Complaint handling
- Pipeline management
- Upselling and cross selling
- Key account management
Who should attend
- customer service managers
- sales representatives
- service desk staff
