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Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Sales Forecasting Auditing and Assurance
Customer Experience and Sales|3 days|Classroom or live online
This programme is written from the assurance side. Delegates learn to test whether negotiation in sales and complaint handling are working as claimed, and how to evidence the conclusion. Assurance work is under scrutiny because service recovery is usually the moment that decides whether a customer stays. Delegates leave able to work confidently with customer retention, customer journey mapping and telephone and contact centre skills in their own organisation.
What delegates leave able to do
- Take ownership of customer retention rather than escalating it, measured against the Consumer Protection Act
- Put customer journey mapping on a footing they can defend to a reviewer
- Explain telephone and contact centre skills to someone who does not do the work
- Bring service recovery into line with current good practice
What the course covers
- Negotiation in sales
- Complaint handling
- Customer retention
- Customer journey mapping
- Telephone and contact centre skills
- Service recovery
- Sales forecasting
Who should attend
- key account managers
- contact centre team leaders
- client relationship managers
- sales representatives
- customer service managers
Fees
| South Africa | R13 000 |
| Elsewhere in Africa and the Gulf | USD 1 500 |
| Live online | USD 900 |
Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 2 to 4 Nov 2026 | Lusaka | USD 1 500 |
| 11 to 13 Jan 2027 | Johannesburg | R13 000 |
| 8 to 10 Feb 2027 | Pretoria | R13 000 |
| 8 to 10 Mar 2027 | Cape Town | R13 000 |
| 5 to 7 Apr 2027 | Pretoria | R13 000 |
| 10 to 12 May 2027 | Johannesburg | R13 000 |
| 14 to 16 Jun 2027 | Gaborone | USD 1 500 |
| 26 to 28 Jul 2027 | Cairo | USD 1 500 |
| 13 to 15 Sep 2027 | Online | USD 900 |
| 25 to 27 Oct 2027 | Lagos | USD 1 500 |
| 22 to 24 Nov 2027 | Johannesburg | R13 000 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)