Sales Forecasting for Non-Specialists
2 days|Delivered on request
Sales Forecasting for Non-Specialists is built for delegates who need to be useful in this area quickly. It starts at first principles and works through key account management and sales forecasting without assuming prior specialist training. The programme exists because service recovery is usually the moment that decides whether a customer stays, and because capability in this area is usually built on the job with no structure behind it. Delegates leave able to work confidently with service standards, customer journey mapping and complaint handling in their own organisation.
What delegates leave able to do
- Spot where service standards is failing before it becomes a finding, measured against consultative selling methodology
- Put customer journey mapping on a footing they can defend to a reviewer
- Make a decision about complaint handling without waiting for a specialist
- Take ownership of telephone and contact centre skills rather than escalating it
What the course covers
- Key account management
- Sales forecasting
- Service standards
- Customer journey mapping
- Complaint handling
- Telephone and contact centre skills
- Proposal writing
Who should attend
- contact centre team leaders
- sales representatives
- customer service managers
- branch managers
