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Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Sales Forecasting: Tools and Techniques
Customer Experience and Sales|3 days|Classroom or live online
This is a hands-on programme. Delegates spend most of the time working through pipeline management and key account management on live scenarios rather than listening to theory about them. The practical emphasis is deliberate: service recovery is usually the moment that decides whether a customer stays, and reading about the method has repeatedly proved insufficient. Delegates leave able to work confidently with negotiation in sales, upselling and cross selling and customer retention in their own organisation.
What delegates leave able to do
- Put negotiation in sales on a footing they can defend to a reviewer, measured against consultative selling methodology
- Make a decision about upselling and cross selling without waiting for a specialist
- Bring customer retention into line with current good practice
- Explain sales forecasting to someone who does not do the work
What the course covers
- Pipeline management
- Key account management
- Negotiation in sales
- Upselling and cross selling
- Customer retention
- Sales forecasting
- Consultative selling
Who should attend
- sales representatives
- sales managers
- service desk staff
Fees
| South Africa | R13 000 |
| Elsewhere in Africa and the Gulf | USD 1 500 |
| Live online | USD 900 |
Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 9 to 11 Nov 2026 | Pretoria | R13 000 |
| 25 to 27 Jan 2027 | Lagos | USD 1 500 |
| 22 to 24 Feb 2027 | Port Louis | USD 1 500 |
| 5 to 7 Apr 2027 | Pretoria | R13 000 |
| 17 to 19 May 2027 | Windhoek | USD 1 500 |
| 28 to 30 Jun 2027 | Pretoria | R13 000 |
| 2 to 4 Aug 2027 | Accra | USD 1 500 |
| 13 to 15 Sep 2027 | Johannesburg | R13 000 |
| 18 to 20 Oct 2027 | Pretoria | R13 000 |
| 22 to 24 Nov 2027 | Online | USD 900 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)