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Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Sales Management Auditing and Assurance
Customer Experience and Sales|3 days|Classroom or live online
This programme is written from the assurance side. Delegates learn to test whether needs analysis and sales forecasting are working as claimed, and how to evidence the conclusion. Assurance work is under scrutiny because sales teams are frequently trained on the product and never on the conversation. Delegates leave able to work confidently with pipeline management, proposal writing and complaint handling in their own organisation.
What delegates leave able to do
- Make a decision about pipeline management without waiting for a specialist, measured against consultative selling methodology
- Improve proposal writing within their own organisation
- Put complaint handling on a footing they can defend to a reviewer
- Take ownership of voice of the customer programmes rather than escalating it
What the course covers
- Needs analysis
- Sales forecasting
- Pipeline management
- Proposal writing
- Complaint handling
- Voice of the customer programmes
- Service recovery
Who should attend
- sales representatives
- key account managers
- contact centre team leaders
- customer service managers
- sales managers
Fees
| South Africa | R13 000 |
| Elsewhere in Africa and the Gulf | USD 1 500 |
| Live online | USD 900 |
Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 19 to 21 Oct 2026 | Pretoria | R13 000 |
| 23 to 25 Nov 2026 | Online | USD 900 |
| 4 to 6 Jan 2027 | Nairobi | USD 1 500 |
| 22 to 24 Feb 2027 | Pretoria | R13 000 |
| 5 to 7 Apr 2027 | Dar es Salaam | USD 1 500 |
| 17 to 19 May 2027 | Port Louis | USD 1 500 |
| 5 to 7 Jul 2027 | Durban | R13 000 |
| 9 to 11 Aug 2027 | Cape Town | R13 000 |
| 6 to 8 Sep 2027 | Windhoek | USD 1 500 |
| 18 to 20 Oct 2027 | Harare | USD 1 500 |
| 15 to 17 Nov 2027 | Kampala | USD 1 500 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)