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Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Sales Management for Small and Medium Enterprises
Customer Experience and Sales|3 days|Classroom or live online
Sales Management for Small and Medium Enterprises takes the discipline and works it through the constraints of this operating context, including key account management, pipeline management and the compliance obligations that come with it. The sector framing is necessary because service recovery is usually the moment that decides whether a customer stays, and generic training rarely survives contact with the local rules. Delegates leave able to work confidently with customer retention, service recovery and needs analysis in their own organisation.
What delegates leave able to do
- Take ownership of customer retention rather than escalating it, measured against consultative selling methodology
- Review service recovery and say plainly whether it is working
- Spot where needs analysis is failing before it becomes a finding
- Put telephone and contact centre skills on a footing they can defend to a reviewer
What the course covers
- Key account management
- Pipeline management
- Customer retention
- Service recovery
- Needs analysis
- Telephone and contact centre skills
- Upselling and cross selling
Who should attend
- sales managers
- sales representatives
- contact centre team leaders
- customer service managers
Fees
| South Africa | R13 000 |
| Elsewhere in Africa and the Gulf | USD 1 500 |
| Live online | USD 900 |
Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 16 to 18 Nov 2026 | Johannesburg | R13 000 |
| 18 to 20 Jan 2027 | Online | USD 900 |
| 22 to 24 Feb 2027 | Cape Town | R13 000 |
| 5 to 7 Apr 2027 | Cape Town | R13 000 |
| 17 to 19 May 2027 | Johannesburg | R13 000 |
| 5 to 7 Jul 2027 | Durban | R13 000 |
| 16 to 18 Aug 2027 | Online | USD 900 |
| 20 to 22 Sep 2027 | Pretoria | R13 000 |
| 18 to 20 Oct 2027 | Kampala | USD 1 500 |
| 29 Nov to 1 Dec 2027 | Online | USD 900 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)