Sales Management in the Public Sector

Customer Experience and Sales|3 days|Classroom or live online

Sales Management in the Public Sector takes the discipline and works it through the constraints of this operating context, including service level design, difficult conversations and the compliance obligations that come with it. The sector framing is necessary because sales teams are frequently trained on the product and never on the conversation, and generic training rarely survives contact with the local rules. Delegates leave able to work confidently with objection handling, complaint handling and key account management in their own organisation.

What delegates leave able to do

Review objection handling and say plainly whether it is working, measured against recognised service design practice
Explain complaint handling to someone who does not do the work
Bring key account management into line with current good practice
Make a decision about needs analysis without waiting for a specialist

What the course covers

Service level design
Difficult conversations
Objection handling
Complaint handling
Key account management
Needs analysis
Customer retention

Who should attend

key account managers
branch managers
customer service managers
service desk staff

Fees

South Africa	R13 000
Elsewhere in Africa and the Gulf	USD 1 500
Live online	USD 900

Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.

Scheduled dates

26 to 28 Oct 2026	Durban	R13 000
25 to 27 Jan 2027	Cape Town	R13 000
8 to 10 Mar 2027	Johannesburg	R13 000
12 to 14 Apr 2027	Pretoria	R13 000
24 to 26 May 2027	Johannesburg	R13 000
28 to 30 Jun 2027	Pretoria	R13 000
2 to 4 Aug 2027	Durban	R13 000
20 to 22 Sep 2027	Nairobi	USD 1 500
1 to 3 Nov 2027	Windhoek	USD 1 500

Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.

How to book

Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.

Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)