Sales Management Masterclass
5 days|Delivered on request
This advanced programme assumes delegates already work in the field. It goes past the basics into telephone and contact centre skills, pipeline management and the judgement calls that sit outside consultative selling methodology. At this level the constraint is rarely knowledge. It is judgement under pressure, which matters because sales teams are frequently trained on the product and never on the conversation. Delegates leave able to work confidently with key account management, upselling and cross selling and service level design in their own organisation.
What delegates leave able to do
- Review key account management and say plainly whether it is working, measured against consultative selling methodology
- Explain upselling and cross selling to someone who does not do the work
- Improve service level design within their own organisation
- Take ownership of service standards rather than escalating it
What the course covers
- Telephone and contact centre skills
- Pipeline management
- Key account management
- Upselling and cross selling
- Service level design
- Service standards
- Customer journey mapping
Who should attend
- sales representatives
- customer service managers
- service desk staff
- client relationship managers
- sales managers
