Print this page or save it as a PDF to circulate internally.
Back to the course
Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Service Delivery Planning for Managers
Public Sector and Municipal Management|3 days|Classroom or live online
This programme is for the person accountable for the work rather than the person doing it. It covers consequence management and intergovernmental relations from the position of someone who must review, approve and answer for the output. Managers carry this because service delivery failures usually trace back to planning rather than to budget, and the accountability does not delegate cleanly. Delegates leave able to work confidently with ethics in the public service, public participation and council procedure in their own organisation.
What delegates leave able to do
- Explain ethics in the public service to someone who does not do the work, measured against the Batho Pele principles
- Put public participation on a footing they can defend to a reviewer
- Spot where council procedure is failing before it becomes a finding
- Review annual reporting and say plainly whether it is working
What the course covers
- Consequence management
- Intergovernmental relations
- Ethics in the public service
- Public participation
- Council procedure
- Annual reporting
- Performance management in government
Who should attend
- public entity board members
- supply chain practitioners in government
- internal auditors in the public sector
- performance management officers
- departmental heads
Fees
| South Africa | R13 000 |
| Elsewhere in Africa and the Gulf | USD 1 500 |
| Live online | USD 900 |
Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 9 to 11 Nov 2026 | Lusaka | USD 1 500 |
| 8 to 10 Feb 2027 | Durban | R13 000 |
| 15 to 17 Mar 2027 | Cape Town | R13 000 |
| 26 to 28 Apr 2027 | Kampala | USD 1 500 |
| 7 to 9 Jun 2027 | Online | USD 900 |
| 12 to 14 Jul 2027 | Lusaka | USD 1 500 |
| 23 to 25 Aug 2027 | Kigali | USD 1 500 |
| 4 to 6 Oct 2027 | Dar es Salaam | USD 1 500 |
| 8 to 10 Nov 2027 | Kigali | USD 1 500 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)