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069 221 6943

ISP TrainingsInnovative Special Projects

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Innovative Special Projects

Executive and professional training

305 Glenwood Road, Faerie Glen, Pretoria, South Africa

069 221 6943

info@isptrainings.co.za

Service Delivery Planning for Non-Specialists

Public Sector and Municipal Management|2 days|Classroom or live online

Service Delivery Planning for Non-Specialists is built for delegates who need to be useful in this area quickly. It starts at first principles and works through ethics in the public service and annual reporting without assuming prior specialist training. The programme exists because audit outcomes have become the dominant measure of municipal performance, and because capability in this area is usually built on the job with no structure behind it. Delegates leave able to work confidently with integrated development planning, audit action planning and public participation in their own organisation.

What delegates leave able to do

  • Take ownership of integrated development planning rather than escalating it, measured against the MFMA
  • Explain audit action planning to someone who does not do the work
  • Improve public participation within their own organisation
  • Put revenue management on a footing they can defend to a reviewer

What the course covers

  • Ethics in the public service
  • Annual reporting
  • Integrated development planning
  • Audit action planning
  • Public participation
  • Revenue management
  • Performance management in government

Who should attend

  • councillors and committee members
  • public sector finance officials
  • supply chain practitioners in government
  • performance management officers

Fees

South AfricaR10 000
Elsewhere in Africa and the GulfUSD 1 100
Live onlineUSD 900

Per delegate, for the full 2 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.

Scheduled dates

28 to 29 Sep 2026NairobiUSD 1 100
16 to 17 Nov 2026OnlineUSD 900
8 to 9 Feb 2027KampalaUSD 1 100
15 to 16 Mar 2027KigaliUSD 1 100
12 to 13 Apr 2027DurbanR10 000
17 to 18 May 2027OnlineUSD 900
14 to 15 Jun 2027OnlineUSD 900
2 to 3 Aug 2027WindhoekUSD 1 100
13 to 14 Sep 2027JohannesburgR10 000
18 to 19 Oct 2027JohannesburgR10 000
29 to 30 Nov 2027WindhoekUSD 1 100

Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.

How to book

Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.

Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)