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069 221 6943

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Innovative Special Projects

Executive and professional training

305 Glenwood Road, Faerie Glen, Pretoria, South Africa

069 221 6943

info@isptrainings.co.za

Service Level Design Auditing and Assurance

Customer Experience and Sales|3 days|Classroom or live online

This programme is written from the assurance side. Delegates learn to test whether objection handling and sales forecasting are working as claimed, and how to evidence the conclusion. Assurance work is under scrutiny because service recovery is usually the moment that decides whether a customer stays. Delegates leave able to work confidently with consultative selling, customer journey mapping and complaint handling in their own organisation.

What delegates leave able to do

  • Improve consultative selling within their own organisation, measured against consultative selling methodology
  • Put customer journey mapping on a footing they can defend to a reviewer
  • Explain complaint handling to someone who does not do the work
  • Spot where proposal writing is failing before it becomes a finding

What the course covers

  • Objection handling
  • Sales forecasting
  • Consultative selling
  • Customer journey mapping
  • Complaint handling
  • Proposal writing
  • Telephone and contact centre skills

Who should attend

  • sales managers
  • key account managers
  • client relationship managers
  • contact centre team leaders
  • sales representatives

Fees

South AfricaR13 000
Elsewhere in Africa and the GulfUSD 1 500
Live onlineUSD 900

Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.

Scheduled dates

26 to 28 Oct 2026GaboroneUSD 1 500
30 Nov to 2 Dec 2026HarareUSD 1 500
11 to 13 Jan 2027JohannesburgR13 000
22 to 24 Feb 2027OnlineUSD 900
29 to 31 Mar 2027JohannesburgR13 000
3 to 5 May 2027CairoUSD 1 500
31 May to 2 Jun 2027LusakaUSD 1 500
5 to 7 Jul 2027WindhoekUSD 1 500
2 to 4 Aug 2027NairobiUSD 1 500
6 to 8 Sep 2027OnlineUSD 900
11 to 13 Oct 2027OnlineUSD 900
15 to 17 Nov 2027DubaiUSD 1 500

Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.

How to book

Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.

Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)