Skip to content

Training across Africa, the Middle East and live online

069 221 6943

ISP TrainingsInnovative Special Projects

Arrow keys to moveEnter to openEsc to close

Print this page or save it as a PDF to circulate internally.

Back to the course
Innovative Special Projects

Executive and professional training

305 Glenwood Road, Faerie Glen, Pretoria, South Africa

069 221 6943

info@isptrainings.co.za

Service Level Design for Small and Medium Enterprises

Customer Experience and Sales|3 days|Classroom or live online

Service Level Design for Small and Medium Enterprises takes the discipline and works it through the constraints of this operating context, including service recovery, consultative selling and the compliance obligations that come with it. The sector framing is necessary because customer complaints are logged far more often than they are analysed, and generic training rarely survives contact with the local rules. Delegates leave able to work confidently with key account management, sales forecasting and upselling and cross selling in their own organisation.

What delegates leave able to do

  • Put key account management on a footing they can defend to a reviewer, measured against consultative selling methodology
  • Bring sales forecasting into line with current good practice
  • Improve upselling and cross selling within their own organisation
  • Review customer retention and say plainly whether it is working

What the course covers

  • Service recovery
  • Consultative selling
  • Key account management
  • Sales forecasting
  • Upselling and cross selling
  • Customer retention
  • Voice of the customer programmes

Who should attend

  • branch managers
  • customer service managers
  • contact centre team leaders
  • sales managers

Fees

South AfricaR13 000
Elsewhere in Africa and the GulfUSD 1 500
Live onlineUSD 900

Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.

Scheduled dates

2 to 4 Nov 2026Dar es SalaamUSD 1 500
25 to 27 Jan 2027DubaiUSD 1 500
1 to 3 Mar 2027NairobiUSD 1 500
19 to 21 Apr 2027NairobiUSD 1 500
31 May to 2 Jun 2027KigaliUSD 1 500
12 to 14 Jul 2027Cape TownR13 000
16 to 18 Aug 2027NairobiUSD 1 500
27 to 29 Sep 2027DubaiUSD 1 500
15 to 17 Nov 2027OnlineUSD 900

Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.

How to book

Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.

Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)