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069 221 6943

ISP TrainingsInnovative Special Projects

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Innovative Special Projects

Executive and professional training

305 Glenwood Road, Faerie Glen, Pretoria, South Africa

069 221 6943

info@isptrainings.co.za

Service Recovery for Non-Specialists

Customer Experience and Sales|2 days|Classroom or live online

Service Recovery for Non-Specialists is built for delegates who need to be useful in this area quickly. It starts at first principles and works through needs analysis and objection handling without assuming prior specialist training. The programme exists because sales teams are frequently trained on the product and never on the conversation, and because capability in this area is usually built on the job with no structure behind it. Delegates leave able to work confidently with proposal writing, sales forecasting and customer journey mapping in their own organisation.

What delegates leave able to do

  • Review proposal writing and say plainly whether it is working, measured against the Consumer Protection Act
  • Bring sales forecasting into line with current good practice
  • Improve customer journey mapping within their own organisation
  • Explain difficult conversations to someone who does not do the work

What the course covers

  • Needs analysis
  • Objection handling
  • Proposal writing
  • Sales forecasting
  • Customer journey mapping
  • Difficult conversations
  • Key account management

Who should attend

  • contact centre team leaders
  • key account managers
  • service desk staff
  • branch managers

Fees

South AfricaR10 000
Elsewhere in Africa and the GulfUSD 1 100
Live onlineUSD 900

Per delegate, for the full 2 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.

Scheduled dates

30 Nov to 1 Dec 2026OnlineUSD 900
11 to 12 Jan 2027JohannesburgR10 000
1 to 2 Mar 2027Cape TownR10 000
12 to 13 Apr 2027OnlineUSD 900
17 to 18 May 2027Cape TownR10 000
28 to 29 Jun 2027JohannesburgR10 000
16 to 17 Aug 2027CairoUSD 1 100
27 to 28 Sep 2027LagosUSD 1 100
8 to 9 Nov 2027DubaiUSD 1 100

Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.

How to book

Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.

Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)