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Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Service Recovery for Small and Medium Enterprises
Customer Experience and Sales|3 days|Classroom or live online
Service Recovery for Small and Medium Enterprises takes the discipline and works it through the constraints of this operating context, including proposal writing, telephone and contact centre skills and the compliance obligations that come with it. The sector framing is necessary because service recovery is usually the moment that decides whether a customer stays, and generic training rarely survives contact with the local rules. Delegates leave able to work confidently with objection handling, sales forecasting and negotiation in sales in their own organisation.
What delegates leave able to do
- Put objection handling on a footing they can defend to a reviewer, measured against consultative selling methodology
- Explain sales forecasting to someone who does not do the work
- Make a decision about negotiation in sales without waiting for a specialist
- Bring voice of the customer programmes into line with current good practice
What the course covers
- Proposal writing
- Telephone and contact centre skills
- Objection handling
- Sales forecasting
- Negotiation in sales
- Voice of the customer programmes
- Difficult conversations
Who should attend
- contact centre team leaders
- service desk staff
- sales managers
- client relationship managers
Fees
| South Africa | R13 000 |
| Elsewhere in Africa and the Gulf | USD 1 500 |
| Live online | USD 900 |
Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 9 to 11 Nov 2026 | Pretoria | R13 000 |
| 18 to 20 Jan 2027 | Windhoek | USD 1 500 |
| 1 to 3 Mar 2027 | Johannesburg | R13 000 |
| 19 to 21 Apr 2027 | Accra | USD 1 500 |
| 7 to 9 Jun 2027 | Online | USD 900 |
| 19 to 21 Jul 2027 | Harare | USD 1 500 |
| 30 Aug to 1 Sep 2027 | Pretoria | R13 000 |
| 4 to 6 Oct 2027 | Dubai | USD 1 500 |
| 1 to 3 Nov 2027 | Johannesburg | R13 000 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)