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Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Service Recovery in the Public Sector
Customer Experience and Sales|3 days|Classroom or live online
Service Recovery in the Public Sector takes the discipline and works it through the constraints of this operating context, including pipeline management, needs analysis and the compliance obligations that come with it. The sector framing is necessary because sales teams are frequently trained on the product and never on the conversation, and generic training rarely survives contact with the local rules. Delegates leave able to work confidently with service recovery, sales forecasting and negotiation in sales in their own organisation.
What delegates leave able to do
- Bring service recovery into line with current good practice, measured against recognised service design practice
- Take ownership of sales forecasting rather than escalating it
- Explain negotiation in sales to someone who does not do the work
- Put service level design on a footing they can defend to a reviewer
What the course covers
- Pipeline management
- Needs analysis
- Service recovery
- Sales forecasting
- Negotiation in sales
- Service level design
- Service standards
Who should attend
- client relationship managers
- branch managers
- service desk staff
- key account managers
Fees
| South Africa | R13 000 |
| Elsewhere in Africa and the Gulf | USD 1 500 |
| Live online | USD 900 |
Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 30 Nov to 2 Dec 2026 | Pretoria | R13 000 |
| 4 to 6 Jan 2027 | Online | USD 900 |
| 8 to 10 Feb 2027 | Online | USD 900 |
| 22 to 24 Mar 2027 | Harare | USD 1 500 |
| 26 to 28 Apr 2027 | Kampala | USD 1 500 |
| 31 May to 2 Jun 2027 | Nairobi | USD 1 500 |
| 28 to 30 Jun 2027 | Durban | R13 000 |
| 26 to 28 Jul 2027 | Johannesburg | R13 000 |
| 6 to 8 Sep 2027 | Online | USD 900 |
| 4 to 6 Oct 2027 | Port Louis | USD 1 500 |
| 1 to 3 Nov 2027 | Johannesburg | R13 000 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)