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069 221 6943

ISP TrainingsInnovative Special Projects

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Innovative Special Projects

Executive and professional training

305 Glenwood Road, Faerie Glen, Pretoria, South Africa

069 221 6943

info@isptrainings.co.za

Service Recovery

Customer Experience and Sales|3 days|Classroom or live online

This Service Recovery programme gives delegates a working command of customer journey mapping and service level design, grounded in consultative selling methodology. Organisations invest here because customer complaints are logged far more often than they are analysed. Delegates leave able to work confidently with objection handling, complaint handling and proposal writing in their own organisation.

What delegates leave able to do

  • Spot where objection handling is failing before it becomes a finding, measured against consultative selling methodology
  • Take ownership of complaint handling rather than escalating it
  • Explain proposal writing to someone who does not do the work
  • Make a decision about voice of the customer programmes without waiting for a specialist

What the course covers

  • Customer journey mapping
  • Service level design
  • Objection handling
  • Complaint handling
  • Proposal writing
  • Voice of the customer programmes
  • Service standards

Who should attend

  • sales managers
  • customer service managers
  • key account managers

Fees

South AfricaR13 000
Elsewhere in Africa and the GulfUSD 1 500
Live onlineUSD 900

Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.

Scheduled dates

19 to 21 Oct 2026DubaiUSD 1 500
30 Nov to 2 Dec 2026NairobiUSD 1 500
11 to 13 Jan 2027JohannesburgR13 000
22 to 24 Feb 2027LagosUSD 1 500
5 to 7 Apr 2027OnlineUSD 900
24 to 26 May 2027AccraUSD 1 500
28 to 30 Jun 2027OnlineUSD 900
16 to 18 Aug 2027PretoriaR13 000
20 to 22 Sep 2027PretoriaR13 000
1 to 3 Nov 2027OnlineUSD 900

Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.

How to book

Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.

Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)