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Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Strategic Channel and Distributor Management
Customer Experience and Sales|5 days|Classroom or live online
Strategic Channel and Distributor Management looks at this work from the level at which it is resourced and defended. The focus is on sales forecasting, service level design and how both connect to what the organisation is actually trying to achieve. This matters at the strategic level because service recovery is usually the moment that decides whether a customer stays. Delegates leave able to work confidently with needs analysis, proposal writing and service standards in their own organisation.
What delegates leave able to do
- Put needs analysis on a footing they can defend to a reviewer, measured against consultative selling methodology
- Take ownership of proposal writing rather than escalating it
- Explain service standards to someone who does not do the work
- Make a decision about service recovery without waiting for a specialist
What the course covers
- Sales forecasting
- Service level design
- Needs analysis
- Proposal writing
- Service standards
- Service recovery
- Key account management
Who should attend
- service desk staff
- sales managers
- contact centre team leaders
- client relationship managers
- key account managers
Fees
| South Africa | R18 000 |
| Elsewhere in Africa and the Gulf | USD 1 800 |
| Live online | USD 900 |
Per delegate, for the full 5 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 9 to 13 Nov 2026 | Durban | R18 000 |
| 25 to 29 Jan 2027 | Pretoria | R18 000 |
| 1 to 5 Mar 2027 | Pretoria | R18 000 |
| 5 to 9 Apr 2027 | Cape Town | R18 000 |
| 17 to 21 May 2027 | Windhoek | USD 1 800 |
| 21 to 25 Jun 2027 | Cape Town | R18 000 |
| 2 to 6 Aug 2027 | Pretoria | R18 000 |
| 6 to 10 Sep 2027 | Kampala | USD 1 800 |
| 18 to 22 Oct 2027 | Pretoria | R18 000 |
| 22 to 26 Nov 2027 | Durban | R18 000 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)