Strategic Consultative Selling

Customer Experience and Sales|5 days|Classroom or live online

Strategic Consultative Selling looks at this work from the level at which it is resourced and defended. The focus is on needs analysis, proposal writing and how both connect to what the organisation is actually trying to achieve. This matters at the strategic level because customer complaints are logged far more often than they are analysed. Delegates leave able to work confidently with telephone and contact centre skills, negotiation in sales and complaint handling in their own organisation.

What delegates leave able to do

Review telephone and contact centre skills and say plainly whether it is working, measured against recognised service design practice
Improve negotiation in sales within their own organisation
Explain complaint handling to someone who does not do the work
Put consultative selling on a footing they can defend to a reviewer

What the course covers

Needs analysis
Proposal writing
Telephone and contact centre skills
Negotiation in sales
Complaint handling
Consultative selling
Customer journey mapping

Who should attend

branch managers
customer service managers
sales representatives
service desk staff
client relationship managers

Fees

South Africa	R18 000
Elsewhere in Africa and the Gulf	USD 1 800
Live online	USD 900

Per delegate, for the full 5 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.

Scheduled dates

30 Nov to 4 Dec 2026	Pretoria	R18 000
11 to 15 Jan 2027	Dar es Salaam	USD 1 800
15 to 19 Feb 2027	Gaborone	USD 1 800
22 to 26 Mar 2027	Pretoria	R18 000
3 to 7 May 2027	Johannesburg	R18 000
14 to 18 Jun 2027	Online	USD 900
26 to 30 Jul 2027	Accra	USD 1 800
30 Aug to 3 Sep 2027	Cairo	USD 1 800
4 to 8 Oct 2027	Johannesburg	R18 000
8 to 12 Nov 2027	Johannesburg	R18 000

Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.

How to book

Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.

Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)