Strategic Negotiation for Sales
5 days|Delivered on request
Strategic Negotiation for Sales looks at this work from the level at which it is resourced and defended. The focus is on negotiation in sales, service level design and how both connect to what the organisation is actually trying to achieve. This matters at the strategic level because sales teams are frequently trained on the product and never on the conversation. Delegates leave able to work confidently with upselling and cross selling, service standards and voice of the customer programmes in their own organisation.
What delegates leave able to do
- Bring upselling and cross selling into line with current good practice, measured against consultative selling methodology
- Make a decision about service standards without waiting for a specialist
- Review voice of the customer programmes and say plainly whether it is working
- Improve consultative selling within their own organisation
What the course covers
- Negotiation in sales
- Service level design
- Upselling and cross selling
- Service standards
- Voice of the customer programmes
- Consultative selling
- Telephone and contact centre skills
Who should attend
- contact centre team leaders
- service desk staff
- key account managers
- client relationship managers
- sales managers
