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Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Tender Response Writing Auditing and Assurance
Customer Experience and Sales|3 days|Classroom or live online
This programme is written from the assurance side. Delegates learn to test whether consultative selling and proposal writing are working as claimed, and how to evidence the conclusion. Assurance work is under scrutiny because customer complaints are logged far more often than they are analysed. Delegates leave able to work confidently with service standards, service level design and telephone and contact centre skills in their own organisation.
What delegates leave able to do
- Explain service standards to someone who does not do the work, measured against the Consumer Protection Act
- Make a decision about service level design without waiting for a specialist
- Bring telephone and contact centre skills into line with current good practice
- Review customer retention and say plainly whether it is working
What the course covers
- Consultative selling
- Proposal writing
- Service standards
- Service level design
- Telephone and contact centre skills
- Customer retention
- Negotiation in sales
Who should attend
- sales representatives
- contact centre team leaders
- key account managers
- sales managers
- service desk staff
Fees
| South Africa | R13 000 |
| Elsewhere in Africa and the Gulf | USD 1 500 |
| Live online | USD 900 |
Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 12 to 14 Oct 2026 | Cape Town | R13 000 |
| 23 to 25 Nov 2026 | Port Louis | USD 1 500 |
| 15 to 17 Feb 2027 | Cape Town | R13 000 |
| 29 to 31 Mar 2027 | Kigali | USD 1 500 |
| 26 to 28 Apr 2027 | Windhoek | USD 1 500 |
| 7 to 9 Jun 2027 | Lagos | USD 1 500 |
| 5 to 7 Jul 2027 | Johannesburg | R13 000 |
| 16 to 18 Aug 2027 | Dubai | USD 1 500 |
| 20 to 22 Sep 2027 | Pretoria | R13 000 |
| 8 to 10 Nov 2027 | Pretoria | R13 000 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)