Tender Response Writing for Managers
3 days|Delivered on request
This programme is for the person accountable for the work rather than the person doing it. It covers service level design and pipeline management from the position of someone who must review, approve and answer for the output. Managers carry this because sales teams are frequently trained on the product and never on the conversation, and the accountability does not delegate cleanly. Delegates leave able to work confidently with upselling and cross selling, consultative selling and proposal writing in their own organisation.
What delegates leave able to do
- Bring upselling and cross selling into line with current good practice, measured against the Consumer Protection Act
- Put consultative selling on a footing they can defend to a reviewer
- Review proposal writing and say plainly whether it is working
- Take ownership of telephone and contact centre skills rather than escalating it
What the course covers
- Service level design
- Pipeline management
- Upselling and cross selling
- Consultative selling
- Proposal writing
- Telephone and contact centre skills
- Customer retention
Who should attend
- sales representatives
- customer service managers
- client relationship managers
- service desk staff
- key account managers
