Tender Response Writing for Small and Medium Enterprises
3 days|Delivered on request
Tender Response Writing for Small and Medium Enterprises takes the discipline and works it through the constraints of this operating context, including telephone and contact centre skills, customer retention and the compliance obligations that come with it. The sector framing is necessary because sales teams are frequently trained on the product and never on the conversation, and generic training rarely survives contact with the local rules. Delegates leave able to work confidently with negotiation in sales, sales forecasting and key account management in their own organisation.
What delegates leave able to do
- Make a decision about negotiation in sales without waiting for a specialist, measured against the Consumer Protection Act
- Improve sales forecasting within their own organisation
- Spot where key account management is failing before it becomes a finding
- Explain service level design to someone who does not do the work
What the course covers
- Telephone and contact centre skills
- Customer retention
- Negotiation in sales
- Sales forecasting
- Key account management
- Service level design
- Proposal writing
Who should attend
- sales representatives
- service desk staff
- key account managers
- client relationship managers
