Tender Response Writing: Tools and Techniques
3 days|Delivered on request
This is a hands-on programme. Delegates spend most of the time working through service recovery and pipeline management on live scenarios rather than listening to theory about them. The practical emphasis is deliberate: service recovery is usually the moment that decides whether a customer stays, and reading about the method has repeatedly proved insufficient. Delegates leave able to work confidently with telephone and contact centre skills, objection handling and service level design in their own organisation.
What delegates leave able to do
- Bring telephone and contact centre skills into line with current good practice, measured against consultative selling methodology
- Take ownership of objection handling rather than escalating it
- Put service level design on a footing they can defend to a reviewer
- Improve customer retention within their own organisation
What the course covers
- Service recovery
- Pipeline management
- Telephone and contact centre skills
- Objection handling
- Service level design
- Customer retention
- Difficult conversations
Who should attend
- sales representatives
- sales managers
- contact centre team leaders
