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Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Advanced Proposal Writing
Customer Experience and Sales|5 days|Classroom or live online
This advanced programme assumes delegates already work in the field. It goes past the basics into telephone and contact centre skills, pipeline management and the judgement calls that sit outside recognised service design practice. At this level the constraint is rarely knowledge. It is judgement under pressure, which matters because service recovery is usually the moment that decides whether a customer stays. Delegates leave able to work confidently with objection handling, key account management and customer retention in their own organisation.
What delegates leave able to do
- Bring objection handling into line with current good practice, measured against recognised service design practice
- Take ownership of key account management rather than escalating it
- Explain customer retention to someone who does not do the work
- Review proposal writing and say plainly whether it is working
What the course covers
- Telephone and contact centre skills
- Pipeline management
- Objection handling
- Key account management
- Customer retention
- Proposal writing
- Negotiation in sales
Who should attend
- customer service managers
- service desk staff
- key account managers
- client relationship managers
- contact centre team leaders
Fees
| South Africa | R18 000 |
| Elsewhere in Africa and the Gulf | USD 1 800 |
| Live online | USD 900 |
Per delegate, for the full 5 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 19 to 23 Oct 2026 | Cape Town | R18 000 |
| 30 Nov to 4 Dec 2026 | Cape Town | R18 000 |
| 25 to 29 Jan 2027 | Online | USD 900 |
| 8 to 12 Mar 2027 | Nairobi | USD 1 800 |
| 19 to 23 Apr 2027 | Cape Town | R18 000 |
| 17 to 21 May 2027 | Pretoria | R18 000 |
| 14 to 18 Jun 2027 | Cape Town | R18 000 |
| 12 to 16 Jul 2027 | Johannesburg | R18 000 |
| 23 to 27 Aug 2027 | Dubai | USD 1 800 |
| 20 to 24 Sep 2027 | Lusaka | USD 1 800 |
| 25 to 29 Oct 2027 | Johannesburg | R18 000 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)