Advanced Proposal Writing
5 days|Delivered on request
This advanced programme assumes delegates already work in the field. It goes past the basics into telephone and contact centre skills, pipeline management and the judgement calls that sit outside recognised service design practice. At this level the constraint is rarely knowledge. It is judgement under pressure, which matters because service recovery is usually the moment that decides whether a customer stays. Delegates leave able to work confidently with objection handling, key account management and customer retention in their own organisation.
What delegates leave able to do
- Bring objection handling into line with current good practice, measured against recognised service design practice
- Take ownership of key account management rather than escalating it
- Explain customer retention to someone who does not do the work
- Review proposal writing and say plainly whether it is working
What the course covers
- Telephone and contact centre skills
- Pipeline management
- Objection handling
- Key account management
- Customer retention
- Proposal writing
- Negotiation in sales
Who should attend
- customer service managers
- service desk staff
- key account managers
- client relationship managers
- contact centre team leaders
