Advanced Service Delivery Planning

Public Sector and Municipal Management|5 days|Classroom or live online

This advanced programme assumes delegates already work in the field. It goes past the basics into public finance management, audit action planning and the judgement calls that sit outside the Batho Pele principles. At this level the constraint is rarely knowledge. It is judgement under pressure, which matters because audit outcomes have become the dominant measure of municipal performance. Delegates leave able to work confidently with service delivery planning, asset management and consequence management in their own organisation.

What delegates leave able to do

Improve service delivery planning within their own organisation, measured against the Batho Pele principles
Put asset management on a footing they can defend to a reviewer
Make a decision about consequence management without waiting for a specialist
Review council procedure and say plainly whether it is working

What the course covers

Public finance management
Audit action planning
Service delivery planning
Asset management
Consequence management
Council procedure
Municipal budgeting

Who should attend

municipal managers
councillors and committee members
internal auditors in the public sector
public sector finance officials
performance management officers

Fees

South Africa	R18 000
Elsewhere in Africa and the Gulf	USD 1 800
Live online	USD 900

Per delegate, for the full 5 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.

Scheduled dates

23 to 27 Nov 2026	Dar es Salaam	USD 1 800
18 to 22 Jan 2027	Harare	USD 1 800
1 to 5 Mar 2027	Cape Town	R18 000
5 to 9 Apr 2027	Johannesburg	R18 000
10 to 14 May 2027	Durban	R18 000
7 to 11 Jun 2027	Pretoria	R18 000
19 to 23 Jul 2027	Durban	R18 000
30 Aug to 3 Sep 2027	Lusaka	USD 1 800
18 to 22 Oct 2027	Johannesburg	R18 000
29 Nov to 3 Dec 2027	Johannesburg	R18 000

Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.

How to book

Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.

Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)