Advanced Service Delivery Planning
5 days|Delivered on request
This advanced programme assumes delegates already work in the field. It goes past the basics into public finance management, audit action planning and the judgement calls that sit outside the Batho Pele principles. At this level the constraint is rarely knowledge. It is judgement under pressure, which matters because audit outcomes have become the dominant measure of municipal performance. Delegates leave able to work confidently with service delivery planning, asset management and consequence management in their own organisation.
What delegates leave able to do
- Improve service delivery planning within their own organisation, measured against the Batho Pele principles
- Put asset management on a footing they can defend to a reviewer
- Make a decision about consequence management without waiting for a specialist
- Review council procedure and say plainly whether it is working
What the course covers
- Public finance management
- Audit action planning
- Service delivery planning
- Asset management
- Consequence management
- Council procedure
- Municipal budgeting
Who should attend
- municipal managers
- councillors and committee members
- internal auditors in the public sector
- public sector finance officials
- performance management officers
