Advanced Tender Response Writing

Customer Experience and Sales|5 days|Classroom or live online

This advanced programme assumes delegates already work in the field. It goes past the basics into telephone and contact centre skills, negotiation in sales and the judgement calls that sit outside consultative selling methodology. At this level the constraint is rarely knowledge. It is judgement under pressure, which matters because customer complaints are logged far more often than they are analysed. Delegates leave able to work confidently with customer retention, consultative selling and customer journey mapping in their own organisation.

What delegates leave able to do

Put customer retention on a footing they can defend to a reviewer, measured against consultative selling methodology
Explain consultative selling to someone who does not do the work
Review customer journey mapping and say plainly whether it is working
Spot where needs analysis is failing before it becomes a finding

What the course covers

Telephone and contact centre skills
Negotiation in sales
Customer retention
Consultative selling
Customer journey mapping
Needs analysis
Proposal writing

Who should attend

service desk staff
sales managers
branch managers
client relationship managers
sales representatives

Fees

South Africa	R18 000
Elsewhere in Africa and the Gulf	USD 1 800
Live online	USD 900

Per delegate, for the full 5 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.

Scheduled dates

18 to 22 Jan 2027	Gaborone	USD 1 800
15 to 19 Feb 2027	Online	USD 900
15 to 19 Mar 2027	Durban	R18 000
26 to 30 Apr 2027	Cairo	USD 1 800
14 to 18 Jun 2027	Harare	USD 1 800
26 to 30 Jul 2027	Cairo	USD 1 800
6 to 10 Sep 2027	Johannesburg	R18 000
18 to 22 Oct 2027	Nairobi	USD 1 800
15 to 19 Nov 2027	Johannesburg	R18 000

Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.

How to book

Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.

Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)