Artificial Intelligence in Business Development
3 days|Delivered on request
This programme examines how the practice is shifting, and what delegates should adopt, adapt or ignore. It works through upselling and cross selling and service recovery as they stand today and where they are heading. The shift is worth understanding because customer complaints are logged far more often than they are analysed. Delegates leave able to work confidently with service standards, consultative selling and sales forecasting in their own organisation.
What delegates leave able to do
- Make a decision about service standards without waiting for a specialist, measured against consultative selling methodology
- Spot where consultative selling is failing before it becomes a finding
- Explain sales forecasting to someone who does not do the work
- Take ownership of telephone and contact centre skills rather than escalating it
What the course covers
- Upselling and cross selling
- Service recovery
- Service standards
- Consultative selling
- Sales forecasting
- Telephone and contact centre skills
- Voice of the customer programmes
Who should attend
- service desk staff
- contact centre team leaders
- customer service managers
- branch managers
