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Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Artificial Intelligence in Business Development
Customer Experience and Sales|3 days|Classroom or live online
This programme examines how the practice is shifting, and what delegates should adopt, adapt or ignore. It works through upselling and cross selling and service recovery as they stand today and where they are heading. The shift is worth understanding because customer complaints are logged far more often than they are analysed. Delegates leave able to work confidently with service standards, consultative selling and sales forecasting in their own organisation.
What delegates leave able to do
- Make a decision about service standards without waiting for a specialist, measured against consultative selling methodology
- Spot where consultative selling is failing before it becomes a finding
- Explain sales forecasting to someone who does not do the work
- Take ownership of telephone and contact centre skills rather than escalating it
What the course covers
- Upselling and cross selling
- Service recovery
- Service standards
- Consultative selling
- Sales forecasting
- Telephone and contact centre skills
- Voice of the customer programmes
Who should attend
- service desk staff
- contact centre team leaders
- customer service managers
- branch managers
Fees
| South Africa | R13 000 |
| Elsewhere in Africa and the Gulf | USD 1 500 |
| Live online | USD 900 |
Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 30 Nov to 2 Dec 2026 | Pretoria | R13 000 |
| 11 to 13 Jan 2027 | Windhoek | USD 1 500 |
| 8 to 10 Feb 2027 | Gaborone | USD 1 500 |
| 22 to 24 Mar 2027 | Online | USD 900 |
| 10 to 12 May 2027 | Durban | R13 000 |
| 7 to 9 Jun 2027 | Johannesburg | R13 000 |
| 12 to 14 Jul 2027 | Cape Town | R13 000 |
| 23 to 25 Aug 2027 | Kampala | USD 1 500 |
| 27 to 29 Sep 2027 | Gaborone | USD 1 500 |
| 25 to 27 Oct 2027 | Pretoria | R13 000 |
| 22 to 24 Nov 2027 | Kigali | USD 1 500 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)