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Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Artificial Intelligence in Channel and Distributor Management
Customer Experience and Sales|3 days|Classroom or live online
This programme examines how the practice is shifting, and what delegates should adopt, adapt or ignore. It works through upselling and cross selling and negotiation in sales as they stand today and where they are heading. The shift is worth understanding because service recovery is usually the moment that decides whether a customer stays. Delegates leave able to work confidently with sales forecasting, objection handling and needs analysis in their own organisation.
What delegates leave able to do
- Spot where sales forecasting is failing before it becomes a finding, measured against recognised service design practice
- Make a decision about objection handling without waiting for a specialist
- Improve needs analysis within their own organisation
- Explain voice of the customer programmes to someone who does not do the work
What the course covers
- Upselling and cross selling
- Negotiation in sales
- Sales forecasting
- Objection handling
- Needs analysis
- Voice of the customer programmes
- Consultative selling
Who should attend
- contact centre team leaders
- key account managers
- sales representatives
- sales managers
Fees
| South Africa | R13 000 |
| Elsewhere in Africa and the Gulf | USD 1 500 |
| Live online | USD 900 |
Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 25 to 27 Jan 2027 | Durban | R13 000 |
| 1 to 3 Mar 2027 | Kampala | USD 1 500 |
| 5 to 7 Apr 2027 | Pretoria | R13 000 |
| 10 to 12 May 2027 | Nairobi | USD 1 500 |
| 14 to 16 Jun 2027 | Nairobi | USD 1 500 |
| 12 to 14 Jul 2027 | Durban | R13 000 |
| 16 to 18 Aug 2027 | Port Louis | USD 1 500 |
| 13 to 15 Sep 2027 | Johannesburg | R13 000 |
| 11 to 13 Oct 2027 | Johannesburg | R13 000 |
| 29 Nov to 1 Dec 2027 | Kigali | USD 1 500 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)